At Essence InfoSystem, we strive to provide the best possible service to our clients. This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds for our services.
Cancellation Policy
Service Cancellation: If you wish to cancel a service, please contact us at least [30] days before the scheduled start date. Cancellations made after this period may be subject to a cancellation fee.
Project Cancellation: For ongoing projects, you may cancel the project at any time by providing written notice. Any work completed up to the cancellation date will be billed accordingly.
Refund Policy
Service Fees: Refunds for service fees will be processed based on the terms outlined in your service agreement. In most cases, refunds will be issued for cancellations made within [2] days of the purchase date.
Project Fees: For project-based work, refunds will be provided for any uncompleted work. Completed work will be billed at the agreed-upon rate, and any remaining balance will be refunded.
Exceptions
Non-Refundable Services: Certain services, such as custom development work or third-party software licenses, may be non-refundable. These exceptions will be clearly outlined in your service agreement.
Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), refunds may be subject to review on a case-by-case basis.